All orders and transactions between ide Systems and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.
ide Systems trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of ide Systems and the Customer.
ide Systems may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.
All prices quoted by ide Systems are in British Pounds Sterling, quoted orders shall illustrate a unit and courier cost. This cost shall be quoted to the customer prior to acceptance.
ide Systems is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed ide Systems will honour the price as per the email/letter/fax agreement with the customer.
Quotes are valid for a period of 30 days unless otherwise agreed in writing by ide Systems. A quote is a separate agreement between ide Systems and the customer and as such the customer is not entitled to any further discount.
The customer shall pay for all goods prior to dispatch unless otherwise agreed in writing between ide Systems and the customer.
Should an agreement be accepted between ide Systems and the customer, ide Systems is entitled to invoice the customer for payment on or at any time after dispatch of goods. The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of ide Systems. Your statutory rights are not affected.
Any dates provided for delivery are approximate only, and ide Systems is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.
Orders not received within 14 working days of payment must be reported to ide Systems by email. Failure to notify us within this period will result in ide Systems not accepting any responsibility for items dispatched and not delivered/received.
Orders shall be quoted to illustrate unit and courier costs. This cost shall be quoted to the customer prior to acceptance. ide Systems do not deliver outside the UK unless agreed prior to placement of an order.
Postage is not available outside the UK unless agreed prior to placement of an order.
Damaged goods must be reported to ide Systems within 48 hours of delivery by email, failure to do so and ide Systems will not accept responsibility and the customer shall not be entitled to reject the goods. Upon agreement by email ide Systems will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by ide Systems to qualify for a replacement free of charge. A refund may be considered at the discretion of ide Systems.
ide Systems does not accept responsibility for customer input or spelling mistakes on orders.
Except in the case of death or personal injury caused by negligence on behalf of ide Systems, ide Systems will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.
Whilst ide Systems endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, ide Systems shall not be liable to the customer or site visitors for any destructive results.
ide Systems shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of ide Systems obligations in relation to the goods if the delay or failure was due to any reason beyond ide Systems reasonable control.
Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales.